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Mike Myer, CEO of Quiq, explores the impact of ChatGPT on the world of customer service. E…

Gateway Services act as a bridge between merchants, acquirers and banks. The right gateway…

By now, you’re probably already familiar with the term “omnichannel” applied to customer s…

Customer service sucks. It is worse today than in 1979 when I decided to do something abou…

As a call center agent, your job is to provide excellent customer service and support cust…

In any real estate business, occupancy rate is an important metric used to measure the suc…

In today’s digital age, contact centers play a critical role in customer support, sales, a…

In today’s highly competitive business landscape, efficient communication and exceptional …

In the exciting world of outdoor equipment retail, providing top-notch customer service is…

More and more companies are using AI tools to improve customer service and simplify their …