retail news
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8 Benefits of Using AI in Call Centers
Ofer Ronen, co-founder and CEO of Tomato.ai, explains how artificial intelligence (AI) sof…
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Understanding Customer Advisory Boards: Are They Essential?
One powerful, yet often underutilized tool in the quest for understanding our customers is…
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How to Unlock Your Agent’s Potential
The potential of your contact center agents can significantly influence your business’s su…
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How to Ensure Your Contact Center Does Not Breach Privacy Rules
In light of the recent lawsuit taken against Talkdesk Customer Patagonia, businesses need …
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How To Improve Customer Service for Courier Services
In the courier world, customer service is a significant way to stand out from other compan…
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How Multimodal AI Interfaces Will Revolutionize CX
The next evolution of human-machine interaction could bring about real, unprecedented syne…
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What is a Customer Experience Manager?
What exactly does a Customer Experience Manager do, and how do they contribute to a compan…
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DORA’s Knocking: Will Financial Services Organisations Weather the Storm?
As the winds of regulatory change sweep across the financial services landscape in the UK …
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Personalisation Perfected: Unlocking Customer Loyalty
In an era where customer expectations are skyrocketing, businesses are scrambling to find …
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Using Virtual Assistants to Provide Great Customer Service in Your Medical Practice
In the fast-paced world of healthcare, providing excellent customer service is crucial for…