retail news
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Is Automating CX the Key to Customer Retention?
Carter Busse, CIO, Workato Dialling the number for a company call centre is unlikely to be…
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Overcoming the AI Adoption Chasm
As we all know, AI will revolutionise customer experience (CX) – yet research shows under …
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Exploring Effective Customer Service Training Tech That Drives Real Results
Customer service quality is the foundation of any successful organization. However, attain…
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The Double-Edged Sword of Voice Cloning
AI-powered voice cloning technology is revolutionizing customer experience across industri…
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How to Prepare for a Customer Service Manager Position and Showcase Your Key Skills
You’re eyeing that customer service manager position, understanding that it takes more tha…
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Employee Engagement Strategies for the Modern Workplace
With today’s current business world being more competitive and complex, employee engagemen…
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How Behavioral Interviewing Improves Customer Support Hiring
Customer support representatives are vital resources for businesses focused on customer sa…
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Smart Data Management Tips Can Improve Your Customer Service Efficiency
Customer service is essential for any modern company, and smart data management using a US…
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Preparing Your Team for New Customer Service Technologies
Staying competitive in customer service requires more than just a friendly smile. New cust…
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How Cloud Solutions Revolutionize Customer Service Operations
These days, customers have sky-high expectations, and a single bad experience can send the…