retail news

Carter Busse, CIO, Workato Dialling the number for a company call centre is unlikely to be…

As we all know, AI will revolutionise customer experience (CX) – yet research shows under …

Customer service quality is the foundation of any successful organization. However, attain…

AI-powered voice cloning technology is revolutionizing customer experience across industri…

You’re eyeing that customer service manager position, understanding that it takes more tha…

With today’s current business world being more competitive and complex, employee engagemen…

Customer support representatives are vital resources for businesses focused on customer sa…

Customer service is essential for any modern company, and smart data management using a US…

Staying competitive in customer service requires more than just a friendly smile. New cust…

These days, customers have sky-high expectations, and a single bad experience can send the…