retail news
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Smoking Among Women in Customer Service: Why It Happens and How to Stop It
If women dominate one field, it’s arguably customer service. In the US alone, only 27.4% o…
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The Henry Ford Delivery Line of CX: Practical but Soul Destroying
Every business strives for good customer service. But what we define as being ‘good’ nowad…
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The Art of Restaurant Operations: Balancing Efficiency and Exceptional Customer Experience
Running a restaurant is much like the art of spinning plates. Juggling various tasks simul…
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AI Callbot: What Is It and How It Can Benefit Your Customer Service?
An AI callbot is an artificial intelligence system that can automate your contact center a…
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Most Common Call Center Problems and Issues and How to Solve Them Fast
Call centers often provide exceptional customer service, but they also face challenges, su…
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Tips for Being an Effective Practice Manager
The role of a practice manager in the healthcare world is often overlooked, but it’s an es…
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How Do I Know If I Am Driving the Benefits of My Workforce Management Solution?
Implementing a workforce management (WFM) solution can transform your organisation’s effic…
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Is Automating CX the Key to Customer Retention?
Carter Busse, CIO, Workato Dialling the number for a company call centre is unlikely to be…
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Overcoming the AI Adoption Chasm
As we all know, AI will revolutionise customer experience (CX) – yet research shows under …
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Exploring Effective Customer Service Training Tech That Drives Real Results
Customer service quality is the foundation of any successful organization. However, attain…
