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SAP CPQ improves sales performance via smart automation of custom-tailored pricing for mul…

When it comes down to nailing your customer service strategy, striking the right tone is e…

In the dynamic landscape of financial services, where numerous firms are vying for the sam…

Inbound call centers are crucial in any business as they serve as the first point of conta…

Let’s cut through the noise and get straight to what’s hot in tech today: customer communi…

Have you ever worked in a call center? Better yet, have you ever had to manage one? If you…

E-commerce has revolutionized the way we shop, bringing unparalleled convenience and choic…

Tom Darnell, COO atIRIS Audio Technologies examines the impact of background noise and how…

Industry Report Ranks Calabrio as an Overall Agent Management Leader and a Product Experie…

The digitisation of marketing has ushered in an era of unprecedented possibilities. Centra…