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Average handle time is an important contact centre metric but it can be a double-edged swo…

Futures market trading is a world of constant movement and challenges. Success here depend…

Sandra Haworth, Marketing Director at Cirrus Response, gives some good reasons why you sho…

David Luck, Co-founder and CEO of Capital on Tap Today’s customers demand more from their …

Hybrid working and Artificial Intelligence (AI) are revolutionising the role of the agent …

In an industry as dynamic as travel, customer service often serves as the linchpin for suc…

Customers have higher expectations than ever, and their satisfaction directly impacts your…

Have you been waiting for the day you can scale up your customer service operations withou…

In customer service, employees are the face of the company and the effectiveness of the on…

If you want to understand how to protect your customers’ data and the most common threats …