retail news

“The customer is always right” is a timeless phrase. But if yourcustomer is being unreason…

Loyal customers are the backbone of any business, regardless of niche, but keeping them en…

The flip side to the technological advancements in the contact center industry is the risi…

Customer service processes have evolved dramatically with the advent of advanced workflow …

“Sorry for the inconvenience” is a tried-and-tested phrase, but it can sometimes feel over…

With the advent of advanced technology, the marketplace is witnessing the emergence of mac…

In the fast-evolving global business landscape, the strategic move of customer support out…

Neurodiversity Week marks an important time for us to celebrate the diverse range of neuro…

So, you’ve got a great product or service. You’ve nailed down your target audience, you’ve…

Quick Response (QR) codes have emerged as a convenient bridge between offline and online c…