retail news

The landscape of global business has been irrevocably altered by the emergence of call cen…

In the world of digital communication, music sensation Taylor Swift has carved a unique an…

John Tschohl of the Service Quality Institute takes a look at the results of some of the l…

In the always-changing world of sun power, good marketing plans need a lot of knowledge fr…

In the spirit of St. Valentine’s Day, it’s the perfect occasion to fall in love with excep…

Businesses are continuously on the lookout for innovative approaches to enhance their cust…

Welcome to the dawn of a new era in customer service, where the metaverse is rapidly trans…

It is the beginning of another year and it is time to start with some new strategies for t…

AI-powered chatbots have made significant progress in customer service over the years. How…

The reason most organizations deliver poor or mediocre customer service is that they don’t…