retail news
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How to Avoid Making Customers Wait in Your Restaurant
I don’t know about you, but one thing that annoys me when eating out is having to wait an …
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Tailoring Your CV: How to Land the Job You Want
Customer service is a broad term that covers a large number of tasks. It may include every…
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The Future of Customer Service in the Insurance Industry
The insurance industry is shifting and making digital transformations for good to match in…
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How to Prepare for CMS Test Call Season
The Centers for Medicare and Medicaid Services (CMS) test call season is right around the …
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Tips to Selecting the Right Wholesale Commerce Solution for Distributors
Choosing the right wholesale commerce solution for your distribution business isn’t a task…
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Improving Customer Service Starts With a Good Hire
89% of consumers said they are more likely to buy from a business again if they have a pos…
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What Are The Main Benefits of Next-Gen MFA Solutions? Unveiling Enhanced Security and User Convenience
As digital security concerns mount, the adoption of Multi-Factor Authentication (MFA) solu…
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Moments of Truth: Exploring Jan Carlzon’s Enduring Vision
In the late 1980s, Jan Carlzon coined the term “Moments of Truth” to describe the interact…
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12 Ways The UPS Store Gives the Best Customer Service
The UPS Store is known for providing reliable, efficient, and high-quality customer servic…
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Ten Ways Accounting Companies Can Deliver Better Customer Service
Any accounting company that wants to grow must prioritize its approach to customer service…
