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The music industry has witnessed a seismic shift with the advent of digital distribution. …

In today’s business world, companies are always looking for ways to stay ahead and improve…

CPaaS stands for Communications Platform as a Service. It’s a cloud-based delivery model t…

Envision the current terrain of nonprofit activities, where data underpins every facet of …

The landscape of customer service is dramatically changing with the introduction of artifi…

High-maintenance customers often have higher expectations, require more attention, and may…

Victor Obando, VP of Customer Solutions, ActivTrak Earlier this year the World Bank predic…

In today’s fast-paced, customer-centric business landscape, the traditional approach of re…

In today’s always on economy, customer experience managers face the challenge of meeting c…

Remote work has become the new norm in various industries, and customer support teams are …