retail news
-
Simplify Your Contact Centre Management With CTI Integration for Dynamics CRM
Computer telephony integration (CTI) is revolutionizing the way contact centres are manage…
-
CCI Kenya on the Importance of Effective Training and Development for Contact Centre Staff – With Rishi Jatania
CCI Kenya is successfully disrupting the BPO landscape in Kenya. Here they explain the imp…
-
Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
Managing the hand-over from bot to agent is like taking part in a relay race. Jim Davies a…
-
Sustainable Logistics: Why Carbon Footprint Matters for Customer Service
The goal of customer service is to make customers happy, but the logistics behind it can b…
-
4 Common Inventory Management Challenges – And How to Solve Them
Keeping on top of your inventory management responsibilities isn’t always smooth sailing, …
-
Call Center Recording: A Modern Tool for Customer Excellence
In the heart of every successful business, a strong commitment to customer satisfaction is…
-
Can ChatGPT Be Used for Customer Service?
Mike Myer, CEO of Quiq, explores the impact of ChatGPT on the world of customer service. E…
-
Payment Gateway Services – the Hidden Gem
Gateway Services act as a bridge between merchants, acquirers and banks. The right gateway…
-
Omnichannel Customer Service: What, Why, and How?
By now, you’re probably already familiar with the term “omnichannel” applied to customer s…
-
Blueprint to Become a Customer Service “Rockstar”
Customer service sucks. It is worse today than in 1979 when I decided to do something abou…
