retail news

In the modern digital landscape, customer service has transcended traditional interactions…

Keeping new customers from leaving too soon is no small feat. When customers jump ship soo…

In the world of customer service, escalations are the stormy weather every manager knows t…

As a Customer Service Manager, you recognize the value of a happy customer. One of the bes…

Understanding customer expectations is paramount in the landscape of financial services, w…

In the push to keep clients coming back, AI’s smart solutions are leading the charge—mergi…

Recognizing and supporting vulnerable customers is not just a regulatory necessity—it’s a …

In the dynamic world of customer service, where the human touch can be the linchpin of cus…

Today, especially with the risks posed by scammers and fraudsters on the web, crafting a r…

As advancements in artificial intelligence proceed at a breakneck pace, attitudes toward t…