retail news

Did you know that the colors used in your customer service environment can significantly i…

A well-crafted customer service value proposition can set your company apart, attracting a…

Navigating the labyrinth of customer support demands precision – like a captain steering t…

These days, many organisations find themselves grappling with a common dilemma: is their S…

In today’s fast-paced business world, being efficient and productive is crucial for achiev…

We work in the most valuable industry in business. Not only do we hold the keys to busines…

Customer support team leaders are pivotal figures who bridge the gap between frontline sup…

Customer service often becomes the battleground where loyalty is won, and brands are diffe…

The key to truly standout service? It’s all about how closely organizations stick to their…

A new study by Genesys reveals that people of all ages are open to artificial intelligence…