retail news
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Nurturing a Flexible Work Culture Through Developing a Comprehensive Hybrid Work Policy
Today more than ever, the workplace is an area where flexibility and productivity converge…
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Why Enterprises Need to Turn to their Contact Centres to Gain Valuable Customer Insights
In a rapidly evolving, increasingly customer-centric business landscape, enterprises are r…
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All You Need to Know About Creating Flexible Contact Centre Teams
Agents today expect far higher levels of flexibility than ever before. Nick Brook atCalabr…
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Shaping Contact Centre Environments for Lasting Wellbeing and Performance
Workplace wellbeingin the contact centre goes beyond surface-level happiness; it encompass…
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How Organizations Are Using Psychology to Elevate Customer Experiences
Ever wondered why shopping at your favorite store just feels right? Or how that online pla…
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Transforming Customer Satisfaction Management: The Five Pillars of Future Success
The accelerating shift to a digital world is compelling businesses to rethink their custom…
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10 Customer Engagement Ideas to Boost Your Business
In today’s fiercely competitive business landscape, customer engagement plays a pivotal ro…
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A Common-Sense Approach to Employee Engagement
The message from Dave Hoekstra at Calabrio is ‘Keep it simple.’ Discover the secret to age…
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10 Easy Ways to Motivate Your Customer Service Team
Customer service agents are the face of your company and can make or break your business. …
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Customer Acquisition Vs. Customer Retention: Which Aspect Should You Focus On More
Customer acquisition and customer retention are two vital aspects of business growth, each…
