retail news
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How to Use Generative AI to Make Your CX Feel More Human
Right now, generative artificial intelligence (AI) tools like ChatGPT are making headlines…
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Customer Service Practices for Building Customer Loyalty
Having customers that are loyal to your brand is the dream. After all, they’ll become the …
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10 Tips to Write Customer Service Emails That Win Loyalty
Creating loyal customers is a difficult goal to achieve. Building a reputation takes time …
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Wellbeing on the Frontline: Stephen Yap – Research Director at CCMA
At Disrupt 2023, Joe O’Brien of Sabio interviewed Stephen Yap, Research Director at the CC…
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Empower Your Customers: Master Self-Service with Structured Content and AI
In a world where customer service is constantly evolving, there’s a rising star that’s tra…
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4 Effective Strategies to Enhance Your Customer’s Buying Experience
In today’s highly competitive business landscape, providing a positive customer buying exp…
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How Cross-Country Moving Companies Are Redefining Customer Experience
Cross-country moving can be a daunting and stressful task to undertake. This often puts a …
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Empowering Customer Protection through Proactive Real-Time Monitoring
This article explores the concept of empowering customer protection through proactive real…
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How Much Customer Service Should Your Social Media Accounts Handle?
The ubiquitous nature of social media and its engagement potential has led companies to in…
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The Updated Customer Service Landscape: Navigating the Path to Customer-Centric Success
The customer service landscape is experiencing a fundamental transition as a result of cha…
