retail news
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Innovations in Customer Communication
Let’s cut through the noise and get straight to what’s hot in tech today: customer communi…
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3 Common Factors Behind Client Discontent in Customer Care Conversations
Have you ever worked in a call center? Better yet, have you ever had to manage one? If you…
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Next-Level Customer Engagement: Advanced Tactics for E-Commerce Loyalty and Retention
E-commerce has revolutionized the way we shop, bringing unparalleled convenience and choic…
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Silencing the Noise: Unveiling the Impact on Contact Centre Agents and Brands
Tom Darnell, COO atIRIS Audio Technologies examines the impact of background noise and how…
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Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management
Industry Report Ranks Calabrio as an Overall Agent Management Leader and a Product Experie…
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Forrester Finds AI Used in Marketing by Two-Thirds of B2B Brands
The digitisation of marketing has ushered in an era of unprecedented possibilities. Centra…
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Reduce Work Friction in Call Centers, and You’ll Ease the Agent Turnover Crisis
Last year, call centers averaged a 38 percent agent turnover rate – 12 percentage points h…
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7 Ways to Elevate CX in Banking
In today’s competitive banking industry, providing a top-notch customer experience (CX) is…
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Payment Orchestration – Why It’s Time to Call the Tune
Frictionless online payments reduce the risk of abandoned shopping baskets and increase cu…
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Premier BPO Receives Two Prestigious Awards At SOCAP Impact Awards Gala
Outsourcing firm receives recognition from the Society of Consumer Affairs Professionals. …
