retail news

AI-powered voice cloning technology is revolutionizing customer experience across industri…

You’re eyeing that customer service manager position, understanding that it takes more tha…

With today’s current business world being more competitive and complex, employee engagemen…

Customer support representatives are vital resources for businesses focused on customer sa…

Customer service is essential for any modern company, and smart data management using a US…

Staying competitive in customer service requires more than just a friendly smile. New cust…

These days, customers have sky-high expectations, and a single bad experience can send the…

In a world where customers expect everything at their fingertips and their patience wears …

As generative AI continues to take the world by storm, Kevin McGachy,Head of AI Solutions …

In the contracting arena, delivering outstanding customer service is not just a goal—it’s …