retail news
-
10 Ideas for Employee Well-being in Your Contact Center
In the busy and sometimes stressful environment of a contact center, maintaining employee …
-
Essential Software Solutions: Navigating the Digital Landscape of the Restaurant Industry
Restaurant owners operate under tight margins. Caterers, fast food, and food trucks often …
-
How to Develop Good Rapport in Customer Service
Building strong rapport with customers is crucial for any business, as it promotes loyalty…
-
SaaS Developers Guide to a Positive Customer Experience
For developers embedded in the technical details of software creation, it’s easy to overlo…
-
How Contact Centers Shape And Enhance Your Brand Identity
Brand identity is fundamental to success, representing how consumers perceive and experien…
-
Should I Ever Hang Up on a Customer?
“The customer is always right” is a timeless phrase. But if yourcustomer is being unreason…
-
Revolutionizing Customer Retention: The Role of Easy-to-Use Credit Options
Loyal customers are the backbone of any business, regardless of niche, but keeping them en…
-
The Latest Scams Targeting Contact Centers: Stay Aware to Keep Secure
The flip side to the technological advancements in the contact center industry is the risi…
-
Streamlining Customer Service Processes with Advanced Workflow Automation Tools
Customer service processes have evolved dramatically with the advent of advanced workflow …
-
50 Alternative Ways to Say “Sorry for the Inconvenience”
“Sorry for the inconvenience” is a tried-and-tested phrase, but it can sometimes feel over…