retail news

Data is at the core of modern enterprises, yet as organizations expand and the amount and …

Artificial intelligence (AI) is changing every aspect of the economy and how we work. It w…

Ofer Ronen, co-founder and CEO of Tomato.ai, explains how artificial intelligence (AI) sof…

One powerful, yet often underutilized tool in the quest for understanding our customers is…

The potential of your contact center agents can significantly influence your business’s su…

In light of the recent lawsuit taken against Talkdesk Customer Patagonia, businesses need …

In the courier world, customer service is a significant way to stand out from other compan…

The next evolution of human-machine interaction could bring about real, unprecedented syne…

What exactly does a Customer Experience Manager do, and how do they contribute to a compan…

As the winds of regulatory change sweep across the financial services landscape in the UK …