retail news
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How Digital Transformation in Healthcare Is Revolutionizing Patient Engagement
As technology speeds ahead without looking back, it’s overhauling life as we know it—from …
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Hybrid Working: The Key to a Happier Customer Experience
Hybrid work is where office life meets your home comfort zone, making sure you get the bes…
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Service Recovery: Four Steps to Keeping Customers
We all make mistakes. If anyone tells you they never a mistake, that’s a lie. More likely,…
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Set Up Your HubSpot CRM Like a Pro with Partner Support
HubSpot is one of the top CRM platforms currently available on the market. Thousands of bu…
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The Biggest Challenges For Businesses Wanting To Attract And Retain Customers
In today’s fast-paced market, businesses across the UK face numerous hurdles in attracting…
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How Digital Distribution Transforms Customer Experience in the Music Industry
The music industry has witnessed a seismic shift with the advent of digital distribution. …
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Driving Digital Engagement: The Impact of CX Software on Customer Interactions
In today’s business world, companies are always looking for ways to stay ahead and improve…
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What is CPaaS?
CPaaS stands for Communications Platform as a Service. It’s a cloud-based delivery model t…
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How Data-Driven Customer Support Can Increase Nonprofit Donations
Envision the current terrain of nonprofit activities, where data underpins every facet of …
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What Are Large Language Models (LLMs)?
The landscape of customer service is dramatically changing with the introduction of artifi…