retail news
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How to Keep High-Maintenance Customers Happy
High-maintenance customers often have higher expectations, require more attention, and may…
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Five Keys to Growing and Optimizing Your Customer Service Team
Victor Obando, VP of Customer Solutions, ActivTrak Earlier this year the World Bank predic…
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Why Proactive Customer Service Outshines Reactive
In today’s fast-paced, customer-centric business landscape, the traditional approach of re…
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10 Must-have Chatbot Features That Make Your Bot a Success
In today’s always on economy, customer experience managers face the challenge of meeting c…
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Essential Tools for Remote Customer Support Agents
Remote work has become the new norm in various industries, and customer support teams are …
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Why Outsourcing Quality Assurance and Adopting DevOps is a Smart Move: 6 Compelling Reasons
In today’s dynamic digital environment where both quality and agility are critical, it is …
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Navigating Call Recording Under GDPR Regulations
Understanding and complying with data protection laws is paramount, especially for busines…
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Customer Service Outsourcing India: PITON-Global – How Cutting-Edge Tech is Revolutionizing Support
In today’s digital-first world, customer service outsourcing to Indiastands as a strategic…
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14 Tips for Optimizing a Supply Chain
Any business selling products earns its success and revenues based largely on how efficien…
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A Guide for Every Business in Choosing a CRM
When it comes to customer relationship management (CRM), not every industry finds its rhyt…