retail news
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House of Lords: How AI will Revolutionise Retail Customer Experience
(l to r) Sabio’s Joe O’Brien, Stuart Dorman and Craig Pumfrey at the House of Lords The re…
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Adopting a Graph-Based Approach to Overcome ChatGPT’s Constraints
Jim Webber, Chief Scientist at Neo4j, believes that to get reliable answers, it is time to…
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Crisis-Ready Teams: Strengthening Engagement in Challenging Periods
In today’s changing business world, companies often encounter various crises that can sign…
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How to Build a Next-Generation Loyalty Scheme
Loyalty schemes have been around a lot longer than you think, going back even further than…
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Prioritizing Customer Safety: Addressing Holiday Accident Claims
Did you know that holiday accident claims spike by 15% each year? As a business owner, you…
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Blade Roofing Rolls-Out BigChange Field Service System and Mobile App
Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management sys…
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Why AHTs Still Matter and 5 Ways to Improve Them
Average handle time is an important contact centre metric but it can be a double-edged swo…
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The Impact of Exceptional Customer Service on the Success of Futures Market Traders
Futures market trading is a world of constant movement and challenges. Success here depend…
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Why Change Contact Centre Provider?
Sandra Haworth, Marketing Director at Cirrus Response, gives some good reasons why you sho…
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Interview With David Luck, Co-founder and CEO of Capital on Tap: Customer Service in the Finance Industry
David Luck, Co-founder and CEO of Capital on Tap Today’s customers demand more from their …
